The following information is provided to help you navigate around our hotel. Please take a moment to read it carefully.
Adapters
If you need a socket adapter, please ask at the reception desk.
Airport
The nearest airport is in Salzburg, approximately 1 hour (90 km) by car.
Larger airports are located in Munich (about 3 hours, 200 km away) or Vienna (about 4 hours 30 minutes, 400 km away).
Alarm Emergency Numbers
For emergencies, you can reach the following numbers:
(Please always dial "0" before using the hotel phone)
- European Emergency: 112
- Fire Department: 122
- Police: 133
- Ambulance: 144
- Mountain Rescue: 140
- Doctors: 141
- Pharmacy: 1455
- Poison Control: +43 1 406 43 43
À la Carte Restaurant
Our restaurant is open
in winter daily from 12:00 PM to 08:45 PM and
in summer daily from 11.30 AM to 9.30 PM
Arrival/Departure
Your room is available from 2:00 PM on the day of your arrival.
You will receive your room key on arrival, and you may keep it until your departure.
Please note that the key also opens the left front entrance door and the back door from the parking lot.
If you lose your key, we will have to charge you a replacement fee. We kindly ask for your understanding.
On the day of departure, we ask you to leave your room by 10:00 AM, return your key, and settle your bill.
Please don't forget the local tax.
To avoid waiting at the reception, you can settle your room bill in advance until 09:00 PM on the evening before departure.
Baby beds
Please request a baby bed at the reception if needed.
Banks
The Raiffeisenbank Hohe Tauern and an ATM are located in the town center, to the right of the fountain.
Bedding Change
For longer stays, the bed linen will be changed once a week.
Bicycles/E-Bikes
A list of rental options is available at the reception.
Blankets
Additional blankets are available upon request.
Breakfast
Breakfast hours in the restaurant: Daily from 7:00 AM to 10:00 AM.
Brochures
At the reception desk, you can take hiking, cycling, and piste maps for free. You will also find brochures for the numerous excursions in the area.
Car Repair Service
Please contact the reception desk for assistance.
Cigarettes/Tobacco
A cigarette machine is located at the front entrance of the restaurant.
Chargers
You can borrow charging cables (e.g., for mobile phones) at the reception.
Church Services
Our parish church is located in the town center.
The exact times for church services can be obtained at the reception.
There is also a protestant church in Zell am See.
Damage
If an accident has occurred, we are happy to assist you. If the damages you caused require repair, we will need to charge you for the costs incurred. If we discover the damage after your departure, we will send you the corresponding invoice. We kindly ask for your understanding.
Doctor
For illness or medical emergencies, you can find the following doctors in Bruck an der Großglocknerstraße:
General Practitioner:
Dr. Peter Scharler’s Medical Practice
Glocknerstraße 22/1
5671 Bruck Glocknerstraße
+43 6545 6000
Dentist:
Dr. Karin Raith
Zellerstraße 27
5671 Bruck Glocknerstraße
+43 6545 6547
The 24 h emergency department of the Tauernklinikum Zell am See is reachable in 8 minutes by car.
Paracelsusstraße 8, 5700 Zell am See
+43 50 2720
Do Not Disturb
To avoid unnecessary disturbance in the morning, please indicate with the sign outside your room door whether we can begin cleaning or if you prefer not to be disturbed. If you choose not to be disturbed, your room will not be cleaned that day.
Drinks
A drinks menu is available in your room. For orders, please contact the reception desk
Electrical Connections
Mains voltage: 230 volts.
Elevator
Our hotel elevator provides access to the following floors:
- -1st floor: Ski room, Sauna, WC
- Ground floor: Reception, Restaurant, Lounge, Rooms 301-303
- 1st floor: Rooms 105-116
- 2nd floor: Rooms 201-218
- 3rd floor: Rooms 304-315
- 4th floor: Rooms 403-416
E-charging Station
The nearest e-charging station is located 50m from the hotel on the other side of the bridge to the left
Escape Routes
In case of danger, leave the building immediately via the designated escape routes. They are marked with green signs on the ceiling.
Excursion Destinations
Information about excursion destinations, regional maps, and current local event schedules are available the entrance area or contact our staff at the reception. You can also get information at the BRUCK FUSCH|GROSSGLOCKNER Tourism Association, located in the town center or by calling +43 6545 7295.
Fire
The escape routes are marked with green lights. In case of fire, please inform the reception immediately or the fire department by calling 122.
Do not use the elevator in case of fire.
Fire Brigade Access
Please keep the access paths around the building clear for the fire department.
Please remember that the fire department may need to access the building with multiple vehicles.
Fire Extinguishers
Fire extinguishers are located on each floor.
Flowers
Flowers can be ordered at the reception for a fee.
Fireplace Lounge
Our cozy fireplace lounge is located on the ground floor.
First Aid
For minor injuries, we are happy to assist you with bandages or plasters. Please contact the reception desk.
Gas Station
The nearest gas station is located at the roundabout at the entrance to the village.
Hairdresser
There are several hair salons in Bruck an der Großglocknerstraße.
Our reception staff would be happy to arrange an appointment for you.
Hairdryer
Each room is equipped with a hairdryer either fixed to the wall or stored in the wardrobe.
Holiday Bonus Card
The Holiday Bonus Card, offering many discounts for our guests, is available at the reception.
Hygiene Product
If you forgot any hygiene products. The reception staff will be happy to assist you.
Internet
Free Wi-Fi access is available in your room and in all public areas of the hotel as well as on our terrace.
Wi-Fi Password
Network: Lukasmayr – Gast
Password: lukasmayr
Ironing Service
If desired, we can iron your laundry in-house (for a fee).
Laundry service
Upon request, we are happy to wash your laundry in-house.
For mor information and prices. Please ask at the reception desk.
Liability
We can only assume the legal minimum liability for items brought in. Vehicles are parked on our parking lot at your own risk. We do not assume liability for sports equipment in the ski cellar. Valuables can be stored at the reception or in the hotel safe.
Luggage Storage
Upon request, we will store your luggage securely at the reception desk.
Lunch Packages
We are happy to prepare a lunch package for your excursion for an additional charge. If you are departing before our breakfast hours, we will provide a lunch package free of charge.
Lost and Found
If you have forgotten something in your room upon departure, we will be happy to send it to you for a postage fee, after prior telephone consultation.
Lost and found items are kept for 3 months.
Massage
The available massages and prices can be found at the reception.
Upon request, our masseuse will visit the hotel for a massage.
Please make an appointment at the reception.
Any information, mail, or messages for you can be found in your key compartment at the reception.
Newspaper
The daily newspaper is available at breakfast at the bar.
We kindly ask you to return the newspaper to the bar after you have finished reading it.
Parking
Please park your vehicle in the parking spaces in front and behind the hotel, making sure not to leave too much space between vehicles.
If the parking spaces in front and behind the hotel are occupied, additional parking is available a few minutes’ walk from the hotel. Detailed directions are available at the reception.
Payment
In addition to cash, our establishment accepts the following cards: Mastercard, Visa, V-Pay, and EC Card.
Pharmacy
The nearest pharmacy is the Bären Apotheke. To reach it, exit the hotel through the main door, then walk 50 meters to the left.
Information about emergency pharmacy services can be obtained at the reception.
Photocopies
Photocopies can be made at the reception at any time.
Fee: €0.25 per copy.
Pets
Pets are welcome (upon prior notification and for a fee of € 15,00 per night).
Please ensure that your pet remains quiet within the hotel to not disturb other guests.
Pets are not allowed in the wellness area or in the buffet area.
If you wish to bring your pet into the restaurant, please use the restaurant entrance at the front of the building.
Pillows
Do you need an additional pillow? Please ask our reception.
Post
You can drop off your stamped mail at the reception.
It will be forwarded daily.
Quiet Hours
We kindly ask you to maintain a quiet volume in your room and observe quiet hours from 10:00 PM to 6:00 AM, so that all guests can enjoy a peaceful stay with us.
Reception desk
Our reception desk team is available to assist with any questions, requests, or concerns.
Reception desk hours are daily from 7:00 AM to 09:30 PM.
If the reception desk shortly is not staffed, someone is always available in the restaurant.
Room Cleaning
Our housekeeping staff cleans the rooms daily from 8:30 AM to 1:00 PM.
Sauna Area
Our sauna area includes a Finnish sauna, a steam bath, and an infrared cabin, offering relaxation for our guests.
Use is free for hotel guests, and sauna towels are provided.
Opening hours are daily from 04:00 PM to 09:00 PM.
Sewing Kit
If a button is missing, a sewing kit is available at the reception.
Shoe Polish Kit
If you need a shoe polish kit, it is available for loan at the reception.
Ski Rental
Our ski rental partner, Karl Schautzer, is located very close to the hotel.
When you exit the hotel through the main door, walk to the left.
As a guest of our hotel, you receive a 10% discount.
Smoking
Smoking is strictly prohibited in the rooms and public areas of the hotel.
There are ashtrays provided on the balcony and terrace.
We kindly ask you to adhere to this policy.
Taxi
A taxi can be ordered at the reception desk at any time.
Telephone calls
You can reach us from outside at the following phone number: +43 (0) 6545 7317
A phone is available at the reception desk for any telephone calls.
Local and Long-Distance Calls:
Lift the receiver
Dial 0
Wait for the dial tone
Dial the desired number
In- House Calls:
Pick up the receiver
Dial room number
Reception: 100
The fee unit (1 unit = €0,35) is registered and charged upon departure.
Train Station
The nearest train station is located in the town, approximately a 10-minute walk away.
Vouchers
You can purchase gift vouchers for all our services.
Please ask our reception staff.
Wake up call
You can request a wake-up call by phone. Please inform the reception the evening before. This service will be carried out with the utmost care, but without any legal obligation.